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The Official Sportsbook Review
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Casineto reviews complaint list
3/11/2010 9:38:02 AM -
Casineto (SBR rating D-) has stated that 12 players that filed slowpay complaints with SBR have been paid for a combined $3,538;the earliest payout was requested September 6th of 2009. Casineto has claimed the other 18 players on the list would receive payment but did not specify a timeline. The oldest payment request was made on June of 2009 for $500. In total Casineto still has a reported $13,198 in player debt.
Casineto: [quote]We are paying the rest of your list continuously and we will immediately let you know as we will finish it. We are open to discuss any problems with SBR and we will do our best in order to no such delay will occur.
Could you change our rating upgrade to “C”?
Sincerely,
CasiNETo Support Team[/quote]
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BetDOS complaint reported
3/10/2010 10:57:25 AM -
A BetDOS (SBR rating D+) complaint has been filed. On March 5th a player deposited €460 to his BetDOS account via Moneybookers. The amount credited to the player was instead $460, subsequent emails to BetDOS requesting the currency to be corrected have went unanswered. SBR is investigating.
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Casineto management to address outstanding slowpay complaints
3/10/2010 8:12:20 AM -
Casineto (SBR rating D-) has stated that a player who requested payment of $1,000 in January has been paid. Casineto also inquired on how to improve its mark of D- at SBR; the list of thirty slowpay complaints dating back to June of 2009 was again supplied to Casineto for review. Players have reported being owed $17,321 in total. SBR will update this report as Casineto addresses the outstanding complaints.
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BetSportsWeb slowpay complaint
3/9/2010 3:26:18 PM -
A BetSportsWeb (SBR rating D+) slowpay complaint has been filed. In mid-January, a player's account was suspended by BetSportsWeb. The balance held $7500. The player received a $2400 payment via book-to-book transfer. The remaining $5100 has yet to be paid. No indication has been given to the player when the remainder of his balance will be paid. SBR is investigating.
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Oddsmaker slowpay complaint
3/8/2010 3:50:49 PM -
An Oddsmaker (SBR rating D-) slowpay complaint has been filed. A player requested a $620 payout on January 28th and has yet to receive payment. SBR will contact Oddsmaker to inquire on the payment status.
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Dimeline bonus dispute update
3/8/2010 9:00:42 AM -
On 3/3 SBR reported an update to the 3/2 Dimeline Sportsbook (SBR rating D) complaint. Dimeline has since retracted their statements that the player received double his signup bonus in error. Dimeline attributes supplying erroneous information due to a mixup in accounts. Both sides agree that rollover has not been completed, however, the player disagrees that Dimeline had a posted rule on completing rollover within 3 months at the time of his deposit in January of 2009. The dispute will remain open until SBR can verify when the rule came into effect via page indexing, which may take up to a year.
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BetOnline247 refunds player deposit; claims ownership change pending
3/6/2010 12:08:02 PM -
On December 3rd, a BetOnline247 (unrated) player requested a withdrawal of $800. BetOnline247 paid only $72, which was the amount of the player's deposit. In ensuing discussion with the player, BetOnline247 claimed to be in the process of an ownership change and that all players were refunded deposits but would be paid in full. | BetOnline247 forum discussion
BetOnline247: [quote]We are in transition of selling the site to new owners and players will be paid. We refunded all deposited money in full to all the players.[/quote]
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Bet911 canceled bet update
3/6/2010 11:57:30 AM -
Bet911 (SBR rating C-) has decided to honor the players wager from SBR's March 2nd report. Although Bet911 canceled the bet between Roda JC and Hercales minutes before the game began, after internal review it was realized that the line of +115 was not bad but instead a fair market number which later moved. Bet911 was late in reacting to the market change and has thus decided to credit the player the winnings for the play.
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Mansion88 closes player account and refunds deposit
3/5/2010 12:58:39 PM -
Mansion88 (unrated) has closed a players account which held a $1284 balance. Mansion88's security department flagged the player for allegedly having multiple accounts registered on one IP address. The player states that his internet service provider assigns dynamic IP addresses which may explain why other users within the same area are linked to that IP. Mansion refunded the players $500 deposit. SBR is investigating the complaint.
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Casineto slowpay complaints remain outstanding
3/5/2010 10:45:26 AM -
Casineto (SBR rating D-) slowpay complaints remain outstanding. SBR has received 40 total complaints in the last six months from Casineto players, 30 of which are outstanding. A Casineto player wrote in today to update that his situation has not changed. The player requested $1000 on December 29th of 2009. Casinetos player debt stands at €17,321.
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